Frequently Asked Questions (FAQ)

What are your hours of operation?

Our hours are Monday to Friday, from 7:30 am to 4:00 pm. If calling after 4:00, we have emergency services available. Just leave a message for immediate help.

What is your response time for service calls?

We typically take 2-3 business days to respond to form submissions on our Contact page. To get connected immediately, call us at 757-622-4752.

Where is your office located?

Our machine repair office is stationed at 2406 De Bree Avenue, Norfolk, VA, 23517.

How long has your company been in operation?

Best Repair Company, Inc. is a Norfolk, VA-based business that achieves comprehensive mechanical and electrical repair service. As a locally-owned establishment with a rich history of 60 years, we have poised ourselves as a trusted and professional service provider in the commercial, marine, and industrial repair service sectors. Our team of skilled experts specializes in various areas, involving industrial generator repair, shaft repair, pump repairs, centrifugal blower repairs, local generator repair service, and electric motor repair.

Click here to learn our story.

What areas do you serve?

Since 1958, our generator repair company has striven to use the latest technology and innovative methods to deliver an exceptional customer experience to customers in Norfolk, Virginia.

What services do you provide?

Our services span from electrical to mechanical repairs, performing troubleshooting, repair, rehab, and installation in-house and onsite at your facility or vessel.

Click here to view our full-service offerings.

What kind of AC DC motors do your In-House Shop Repairs cover?

Our AC DC motor repairs shop in Virginia performs testing of up to 250HP with computerized reports and does refurbishments, new fabrications, and generator or motor slip ring repairs in Virginia. We typically rewind, repair, and overhaul the following:

  • AC Electric Motor repair up to 5000 HP at 4160VAC
  • AC Electric Generator repair up to 5MW at 4160 VAC
  • DC Electric Motor repair up to 5000 HP at 1000VDC
  • DC Electric Generator repair up to 3MW at 1000VDC

Does your team perform in-house pump and fan repairs?

We provide comprehensive maintenance and restoration services for various pump, fan, and centrifugal blower repairs in Virginia: split case pumps, submersible pumps, and vertical turbine pumps from single-stage to multistage. For fan repairs and overhauls, we enhance axial vent fans and squirrel cage fans.

Do you solve in-house centrifugal blower repairs?

Our centrifugal blower repairs in Norfolk, VA, cover single-stage to multistage types.

Do you execute in-house shaft repairs?

We conduct shaft repairs and fabrication in Virginia-including all types of rotating equipment, from simple to complex designs.

Is keyway cutting installation included in your In-House Shop Repairs?

We can efficiently perform the external and internal keyway-cutting installation for all types of shafts and couplings.

How many pounds can your in-house dynamic and static computer balancing services handle?

Our dynamic and static computer balancing for rotating equipment can accommodate up to 10,000 lbs.

What other In-House Shop Repair services do you do?

We also offer iron-core lamination rebuilding, preventive maintenance, and emergency repair services.

Click here for more extensive information on our In-House Shop Repairs.

What do your Onsite Field services involve?

At Best Repair Company, Inc., our dedicated technicians concentrate on mechanical and electrical repair services for a myriad of industries. Specifically, we can resolve complicated mechanical, electrical, HVAC, and pump station issues and guarantee your valuable equipment always operates to its full potential.

Click here to unveil your options.

What do your Onsite Mechanical services include?

  • Rigging and disassembly for all types of rotating equipment.
  • Preventative maintenance of all types of rotating equipment.
  • Pump rebuilding and repairs like split case style pumps.
  • Machining shaft, belt alignments, and laser shaft repairs.
  • Vibration analysis with computerized reports.
  • Analyze and perform a full diagnostic to find the root of the failure and fix any remaining problems.
  • Design, engineering, and new equipment installations for all the above services.

What do your Onsite Electrical services include?

  • Repair services, retrofits, and electrical installations for switchgear, transformers, panels, AC to DC variable speed drives, disconnect, and motor control centers.
  • Repairs of variable frequency drives, generators, automatic transfer switches, motor control automation systems, conduit raceways, cable trough raceways, and more.
  • Repair services, retrofits, and electrical installations for Marine AC generator paralleling switchgear & controls and engine alarm systems & operation.
  • Electric motor diagnostics and AC to DC electric generator studies to find the root of the failure and fix any remaining problems.
  • Electrical testing and preventative maintenance for all kinds of equipment.
  • Planning, design, and engineering.

What does your Onsite HVAC service include?

  • New retrofits, HVAC installations, and repair services for Marina, Commercial, and Industrial industries.
  • HVAC Preventative Maintenance Contracts.
  • Design and engineering for the above services.

How do your Pump Station and Wet Well Rehabilitation services work?

We begin with the selective demolition of structural and non-structural components through concrete saw cutting and core drilling. Next, we proceed with removing and installing several features, like cast-in-place concrete structures, precast concrete structures, at-grade concrete equipment pads, walkways, driveways, and more. Additionally, we provide excavation services, design, and engineering planning if needed.

Click here for the complete list of what this service includes.

Are you licensed and insured in Virginia?

Yes! We are proud to showcase many of our earned certifications:

  • Class A Contractor License # 2701-022246A
  • Fully Licensed & Bonded
  • SWAM Certified
  • EASA Member since 1969
  • UL Approved to overhaul & repair of Hazard Location Pumps & Motors
  • Master Tradesman License for Electrical, Mechanical/HVAC repair, and Plumbing
  • KSB Pump Factory Trained & Certified for Overhauls & Repairs
  • ABS Certified Warranty Repair Facility

What industries do you serve in Virginia?

Our electric motor repair shop collaborates with a diverse range of industries in construction, manufacturing units, and municipalities, providing onsite troubleshooting for all their electrical and mechanical repair service issues. Moreover, we possess a fully equipped, spacious machine repair facility offering in-house shop repairs for our clients.

Click here to learn about Our Industries.

Can you handle repairs for marine vessels and equipment?

Below are the various marine sectors we work with:

  • Dredging
  • Tugboat Towing
  • Oil & Fuel Transport Barges
  • Specialized Hauling Barges
  • Large & Small Derrick Barge Lifting Cranes
  • Shipyard and Drydocks
  • Marine Contractors
  • Research Vessels
  • Cruise Ship Vessels

Contact our certified experts if you require industrial or marine equipment maintenance to learn how we can help.

Do you have any open positions?

We’re always looking for skilled professionals to join our talent pool. Check out our available careers here and click the Apply Now button for a PDF of your application template.

Why join your team?

It’s simple! We have endless opportunities for career growth-our main values revolve around innovation, safety, and professionalism. When you choose to work with us, you join a community that helps you thrive. Here’s a glimpse into what we offer:

  • A complete employee benefits package.
  • Access to a full range of learning and development opportunities.
  • Collaboration with renowned clients from the Commercial, Industrial, and Marine industries.

How can I get updated on any repair-related news?

You can find an abundance of insightful content on our Blog. Sift through various articles to get educated on marine equipment, HVAC repair, electric generator repair, and so much more!

How much does it all cost?

At Best Repair Company, Inc., we educate our customers to help their new equipment maintain its quality for years to come—but every project is different. 

To uncover your cost-effective options, get in touch with us.

Still, have questions?

Our skilled electric & mechanical repair team is here to address all your queries, we will be happy to answer all of them.

Just fill out the Contact Us form and we will reach out to you or call 757-622-4752